View all listings Director, Account Management & Ad Operations

Tired of the typical Ad Ops management environment?  Do you want to provide higher value beyond the management of teams and execution of campaigns?  If you answered yes to both, you are ready to work with Complex Media and we have the perfect role: our newly created Director of Account Management & Ad Operations.

We stay ahead of the market by offering excellent operations’ support that translates into sound results. We are looking for a seasoned Director of Account Management & Ad Operations to contribute an outstanding understanding of the market and how to effectively manage a team.  Are you ready to be challenged?

This person will work closely with internal departments as well as external creative and trafficking agencies to manage the teams that execute display, mobile, video, and native advertising products.

This role will report into our VP of Ad Operations and have a home base of NYC. 



  • Partner with VP to effectively plan and execute the operations’ strategy.
  • Manage Ad Operations, Account Managers, Offshore and Video Ops teams.
  • Create and/or update communication processes to support Sales and Publisher Relations departments.
  • Identify areas of improvement from a process standpoint.
  • Lead in setting examples of high quality client interaction and providing exceptional service to internal departments and external clients.
  • Manage processes, reporting, and communication with all external departments including sales, marketing, finance, etc.
  • Provide reporting for ongoing operations, other departments, and clients.
  • Manage day-to-day operations teams with a forward thinking and positive mentality.



  • 5+ years in AdOps, with at least 2+ years as a Manager/Director.
  • Solid Advertising Operations experience with Ad Serving platforms (DFP/DFA), Video platforms (Ooyala, FreeWheel), and Video players are required.
  • Proven experience on video, mobile, and native advertising executions.​
  • Strong background in digital creative executions and project management.
  • Extensive experience managing operations for a network.
  • Attention to detail, thoroughness, accountability, excellent follow-through.
  • Strong problem solving and analytical skills.
  • Must demonstrate a positive customer service attitude with both internal and external contacts.
  • Comfortable juggling multiple tasks; ability to prioritize responsibilities; excellent time management; ability to work under tight deadlines and pressure.
  • Ability to adapt to and operate effectively in fast-paced and evolving team environment.
  • Excellent interpersonal skills with the ability to motivate teams to own their business beyond expectations.
  • Bachelor's degree.
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